My complaint No. is 2805963745
I am having a serious concern regarding the money transfer from my a/c to FD a/c.
I am holding a Salary A/c in your HSBC Bank, Thane Branch.
Yesterday i.e. on 11th May i have checked my balance at Thane ATM (A762 - at Ram Maruti Road) at 20.59 and it was Rs.84, 418.68/- I am having customer advice also for checked the balance. Immediately i have taken my card out without doing any other transaction.
Today i.e on 12 th May i have received SMS from bank stating that my A/c has been Debited with INR 50, 000/- on 12th May 08 as Debit from HSBC (14.55 12/5/08)
I have immediately called up customer care, and they replied that Bank has got request from ATM (S724) on 11/5/08 at 14.52. I was at home that time and my card was also with me. Send me Transaction Advice for this on mail immediately.
HOW COULD YOUR BANK DEBIT MY A/C WITHOUT ATM CARD OR ANY TELEPHONIC REQUEST.
I have already requested to investigate this case on a priority basis. I want reply within 24 hrs. as well as send me scanned copy of my FD on mail immediately.
Regards,
Rachana Shivalkar
M: 9821311037
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