To, HSBC Credit Card department
Dear Sir,
Ref. Card No. : 4476 9299 9190 4621
SUB: - HSBC Credit Card & your department of phishing system.
- Close this credit card account with immediate affect and clear your all unwanted charges.
- I never used your card and it’s not printed with correct name.
- You never change this name and allowed me to use this card.
Your bank is making fool of us and by force giving a credit card, later you don’t keep any promises as you did while phoning to force a credit card.
And if we try to contact you for some way then a phone call person will tell you to go to any branch and branch will tell you to call the phone line.
Finally without making any effort of giving any service, you just want to settle the account which has been created on paper for not giving any service.
It’s all started from Oct to Dec when I was getting a regular unwanted call for HSBC card for life time free. You keep forcing and disturbing me and I keep avoiding it.
Finally I agree for life time free card with add on card, credit limit up to 1.5Lac, with life insurance and medical insurance for 5 Lac and so on.
Your staff asked only copy of Rashan card & any credit card statement, later they wanted my running credit card photo copy in front & back, so I refused and asked them to cancel my application, since it was not possible for me to give such information and you can’t make my card without this.
But later you made it without any other proof.
And I got this credit card in August.
This card was printed with wrong surname. HANDA and not my real surname HADA.
The limit was also very low (only Rs. 33000).
So I try to made call for this, but even after waiting for over 15 minute to 30 minute on customer care number, we can’t get any one online, but we are only listening your advertisements and mind that this is a paid line.
And when I got some one than they say that I should contact and nearest branch, and when we contact the branch, they said that I should contact the customer care number or contact online.
Finally I send a mail to online about the credit limit and the wrong surname printed on card.
This was on Aug and I got reply for the cash limit that you can’t help it, but no reply on wrong surname.
Later I send a mail to cancel the card since it is not up to my requirement, but no reply for that.
Month of Sept I traveled out of India for business. Later I was called by my wife to tell me that the HSBC has sent a statement for payment.
This was included
- Credit Shield Proc Fee, (every month)
- Repayment protection fee (every month)
- Service tax (every month)
- Late payment for above of every month
- Yearly payment for the card
I asked my wife to call them and tell them regarding the above all, and where it’s come from.
They were asking her to tell me to call and make request personally to wave it. It was not possible for me. (from international call to hold for over 30 minute)
She also told them that I have already requested this card to cancel, so how come suddenly this statement comes after few months?
They send again one more statement with waving all the charges.
Later we did not received any statements until Sept with opening balance of Rs. 1812.59, now this has started till date (Feb).
All these while HSBC bank keep calling for so many kind of loan, and call can be 3 to 5 times a day.
Mind that my phone line was registered with DND, yet I get call from HSBC bank.
Please tell me why should I pay anything for :
- Not using this card for any reason
- Not buying anything from them as a loan.
- It was forcefully given to me
- It is a false surname printed on card
- After giving a life time free card, they are charging yearly fee and around Rs. 33.00 per month, just because you need a customer and need to make money out of us?
This march you have multiply the statement to Rs. 5, 507.65
Please stop all this, and cancel this account as I never used you card and this account.
Please don’t tell me to pay anything for such phishing business.
Hope to get some positive reply soon.
Best regards
Brijraj Hada
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