I am an account holder of HSBC for the past 18 years or so. I also availed of a home loan from them which has been closed now. For the past 15 years or more I have been using HSBC credit cards very extensively. Some years back I was offered two gold cards- one master and one visa along with two additional cards on both. All four cards have been used extensively by me and full payment made on each bill within the due date with no record of default. I received the MArch bill for one of the cards which was due on 13th April., I have deposited a at par cheque for the entire amount of Rs 33, 570 on 11th April in the HSBC ATM. With several bank holidays in early April, the cheque was realised only on 15th April by HSBC. On my next bill on the same card I was levied a finance charge of Rs 750 plus service tax and two finance charges 668 and 3040 plus service tax on 21st April although full payment was received by them on 15th April.
On follow up they reversed my late fee but was adamant in reversing finance fee and happy to cancel all my four cards, though I was billing a huge amount on all the cards and making full payments every month for several years. My last bill on all cards put together was in excess of one lakh. This shows they have no customer service attitude for non defaulting customers. Now I have no option but to close my savings account as well as my investment portfolio with the bank
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