Dear Sir,
I have been searching consumer complaints forum and found this site
This is with reference to my HSBC credit card no 5548 3700 0005 0075
I would like to inform you that I had requested HSBC to close this card almost 3 years ago. At that point in time I did not have any outstanding on my card.
However despite this request to close my card HSBC continued to send me mailers asking for renewal of card fees. I have calling up HSBC phone banking to close my credit card account and to stop sending me mailers asking for card renewal fees.
On every call made to phone banking I was informed that my credit card would be closed.
Now the reason for writing to you is to bring to your notice the extremely unprofessional way HSBC has handled my case.
I have recently applied for a loan no a financial institution recently and today they informed me that during my creditability verification
they found my name in the credit card defaulter list and this default has been reported by HSBC bank!!!
This is extremely shocking news to me and to know that my name appears on the defaulter list due to no fault of mine is extremely exasperating!!!
It feels as if I have made a mistake to have ever accepted a HSBC credit card.
Today for the entire day I have been speaking to HSBC phone banking and collections people but none of the teams have given me satisfactory response.
Another fructating thing is when I called customer care they routed to some collection dept who repeadly informing that they can not do any thing about this, I should be contacting another HSBC agency numbers. All phone numbers which they gave me are not existing. I extremely surprised with this behaviour of HSBC.
My calls are simply being tossed from one team to the other.
I am sure that you would understand my plight from a CUSTOMER perspective and surely agree that this is not to be expected from an MNC banking institution.
I need 2 things from HSBC at the earliest:
1. Clearance letter from HSBC that my name has been put up in the defaulter list by mistake and there is no outstanding on my credit card.
2. Ensure that my name is cleared from the defaulter list.
I request if such matters can be taken to consumer court and drag them to floor.
Regds,
Prasad
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