Dear sir,
Re: Grievance against unreasonable amount levied in billing statement.
Regarding the above I would like to appeal you that, a HSBC CRDIT CARD has been issued to me for the period April to April. In this regard, I would like to bring to your notice, that, in the process of purchasings by using the card, I was making payment as per the charge slips before the due date every month, by cheque/cash. But in the month of July I‘ve not received the bill, and I’ve made payment 2 days after the due date and for which the additional charges levied in my billing statement. Immediately I approached to your CUSTOMER CARE with a request to revert the levied amount, and they assured for considering my request. But very regret to say that they have not reverted the same till date. In spite of giving reminders in every month on phone, your people keep on assuring me till expiry of my card i.e. April. Further, I received renewed card in the month of April.. I fed up by getting interacted with your customer care who assured and ensured me to solve my problem And now, after getting renewal of the card, they are denying to do so and answering that it is gone out of their purview and they are keeping me waiting on phone with an assurance to connect with their supervisor or higher authority, but unfortunately till date they have not succeeded to connect. In the month of May finally I talked with your customer care and as usual they failed to keep their assurance. Today I received the statement for the month of June showing the levied amount. I personally fed up with the services of HSBC CREDIT CARD CUSTOMER CARE who never cares their customer.
Now, before using the new card I want to close this issue and I want to get revert the amount showing in my statement unreasonably. If such transaction is not possible I hereby request you to cancel my renewed credit card and guide me to where I have to submit the same.
Finally, I’m approaching you by this mail with a hope that being a Higher command/Executive, my problem of reverting of levied amount will be solved by you with in no time and I may get positive reply.
Thanking you. sir.
Yours truly,
MANTHA REVATHI
HSBC CARD NO. 4476 9299 8677 3809
VISAKHAPATNAM
[email protected]
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