I would like to bring to your kind attention the mental agony hsbc collection officers are causing to me.
I also want to bring to your attention that hsbc cards are solicited with lot of promises like free card with no annual fee or joining fee & 10% cash throughout the credit card period without any upper limits etc exclusively for corporates. After receiving the cards when we check with customer care it would be an ordinary credit card without all those promises.
I was using hsbc credit card four years back. I had made full payment for all my purchases and dues and stopped using the card.
I am getting calls from hsbc, delhi asking (literally torturing) for payment now and then.
When checked with customer care, they said they had charged annual fee and credit shield fee and non payment finance charges, late fee and taxes on all these items and hence there is outstanding.
I was also neither contacted for few years and bankers have blocked the card.
Other leading banks issue free credit cards and waive annual fee upon our request. How come hsbc bank is charging annual fee on the cards not used and blocked so that I cannot use even if I want to and get tortured for payment like this, I dont understand.
I have taken this with the hsbc customer care they say they understand but cant do anything as per bank policy and they direct me to collection centres of hsbc and collection centres give the same excuse and direct me to local collection agencies who dont pick up the calls. Again, after few days there will calls from Delhi torturing not only me but my poor old and sick parents when I am not there at home.
Hoping to get a solution.
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