Dear Sir/Madam,
I had recieved HSBC credit card in 2006 and I ws told this card was free for lifetime. I had not used this credit card and I had not recieved any statements as well. this card expired in 2008 I was issued anew card by HSBC. I had not recived any call from HSBC prior to issuing this new card. I hve not used this new card till date, suddenly I got sms fronm HSNC stating that I have to pay Rs.1410/- I called up HSBC call centre they were not able to explian what the charges are for I was told they would call back but hey never bothered to call back. I called up again and this time was given another number to call on, which I kept tyring but was unable to reach anyone. I kept getting sms and call form recovery and each time I just pleaded to tell me why they are charging me this amount, but still no one bothered to tell me.
I have not recieeved a single statement to date as to why I have been charge this amount.
I recieved sms in September stating that I have to pay Rs9108.97/- the recovery agent was very rude, they dont even have the basic courtesy of speaking to the customers.
I do not want to pay any charges as I had not asked for this new card.
Kindly let me know how thsi can be dealt with.
Thanks & Regards,
Renita
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