Dear Sir/Mam,
I Anil Chauhan was holding Cr. Card no. 4384 5999 9785 4251 of HSBC for more than three years. Till last year July, 07 I was paying my dues without fail, which can be cross verify from my payment history with the bank.
Everything was going fine until I had applied with HSBC for balance trfr. of Rs. 39000/= somewhere in June/ July to pay my outstanding of other Credit card of SBI, I was holding that time, against which I got the DD from HSBC and dropped the same in SBI drop box but after one month I came to know that the DD has been misplaced by SBI.
After I got the information that the above said DD is misplaced by SBI, I had informed the same to customer care of HSBC and requested for Stop payment/reversal of that DD. But the same was not reversed by HSBC instead of that HSBC has start charging interest on the above amount of 39, 000/=.
Meanwhile I was keep calling at customer care of the bank, but no one was seems listening me, instead of reversing the amount, bank has start threatening to me on phone and harassing me by sending recovery officer to my residence.
After months of follow-ups with customer care of the bank then I approached to bank via its official Email I D ([email protected]), and after various mails bank had replied me, in the month of october, 07, that above amount of Rs. 39000/= and interest, penalty charged thereon will be reversed in next month statement but it was not reversed by bank till end of the last year but bank keeps threatening me via telephone and recovery officials then again I start writing mails to above mail ID of the bank and after many mails bank replied in the month of April, 08 that my credit card has been already closed on 14 nov., 07. In response to their reply I had written them that please coordinate with their recovery and bill generation department because these departments were not act according to the reply given by the bank through Email.
Finally two months back bank has reversed the amount of DD of Rs. 39, 000/= from my card statement but interest and penalty charged thereon, which already reached to around 40, 000/=, is still reflecting in my card statement and bank has declined to reverse the above amount instead of that bank is forcing me to pay the above amount.
Further HSBC has already registered me as defaulter with RBI credit agency, which also hearting my credibility in many ways.
Keeping the above facts in view your goodself is requested to help me out of this problem as I am mently very disturb with this. Bank is not listening and keep giving me recovery calls and regularly sendind recovery agents to my residence which is very embarrassing to me.
plz help me out.
Regards
Anil Kumar Chauhna
93108 98134
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