HSBC Credit card services
Bill not received but late payment charged

Dear Sir,

Please refer to your statement for credit card number 4384 5999 9968 9820 for the month of December.

I am disgusted to see the late payment fee levied for Nov without your sending the staement to me. Levying a late fee by not sending the statement is cheating the customer. While I will settle the bill this will be the last time that I will be dealing with HSBC please cancell my card forthwith and confirm as I do not wish to transact with an organisation which does not have basic process in place