My HSBC Credit card no. is 4384 5999 9389 6405 issued to me in Chennai. As usual, while issuing the card, I was told that his is going to be a "life time Free" credit card and there will be no membership fee or annual charges levied whatsoever.
However, as sson as the first year of the card possession completed, I started to get statements including the annual fees (of which I had no idea about). The same was taken to the attention of the customer care executives of HSBC who promised to reverse the charges.
Unfortunately no action was taken from HSNC's sdie and I continued to receive the outstanding statement the successive month including late payment fee also. I once again called up HSBC customer care and explained the issue, this time requesting them to even cancel my card if this is going to be the case. I got a service request no. 100120091038 and was assuered that an email has been sent to the concerned dept. and that my outstandings will be reversed.
Sadly, no positive results were seen even after repeated follow ups (nearly 10 to 12 times) with HSBC 's so called customer care. They never bother to solve the issue and till date i receive the monthly statment, escalating very month by the late payment fee.
HSBC should have some conscience before harassing people like this nad not even bothered to solve their problem even after repated follow ups. I got a feeling that this is the way this compnay works as my case is not eh first regarding people being charged annual fee ontheir credit cards whle veryone are promised that it will be a life time free card.
Hope there are still some people working in HSBC who are atleast bothered to give try to solve such issues.
Hoping that my problem will be taken care atleast in the future to come.
Terribly disappointed HSBC customer
Vamsi Krishna Reddy
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