I hold a HSBC Gold credit card. In October i got a call from HSBC Recovery Executive (0120-6779575) (The Executive who called me Amit Bhatia - 9911902903) for outstanding payment of i.e. Rs. 76500 & he suggest me that i can pay outstanding amount 76500 into 17 installment of Rs. 4500 per month for 17 months.
I aggreed to pay outstanding in installment as option given to me by HSBC Bank Executive.
Now after payment of 1 month i noticed in next month statement (December) showing outstanding amount of Rs. 89139.73
It was very shocking to me, when i aggreed to pay outstanding by EMI, why that is not showing in statement and Financial charges are also added by HSBC.
After that i have called up that Recovery executive (Amit Bhatia) about this issue, he told me don t worry after 17 month automatically HSBC will send Final Settlement Letter after receiving of total EMI.
Also i have called up the HSBC bank for confirmation of this issue. they are denied and said "HSBC bank not given any kind of instruction. Even i have explained
the matter about my conversion with recovery agent. But they refused they have no information regarding the same.
This is very disappointing and i have stop any further payment to HSBC Bank against outstanding amount after month of Dec.
i have send some mail to HSBC Nodal officer, they asked to me provide some Final settlement letter. (There is no such document given by Him, I have sound recording of my conversion with Bank Executive only)
No body is hear to my problem... Why Bank taking no action against these type of threat... Mentally too much distrube.
Now July.2010 i got a Legal notice from Lawyer of HSBC Bank to payee outstanding amount of Rs. 1, 16, 303.17 and also declared my account as NON Performing Asset as on 01.05.2010 in accordance with the guidelines issued by RBI.
They will Commen me in verious offences under section 415, 416, 406 and 420 in their Legal Notic.
Now i am mentally tensioned please suggest what to do...
If i was eager to pay outstanding and had settlement call, Bank refused to hear or not taken necessary action.
I am helpless to pay 1, 16, 393.17 Amount (Which is more 60% more than my actual expenses). Just looking for relief and dont want to mess with Legal.
Please suggest please.
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