I purchased a HTC P3300 PDA Phone on Feb. 01 for Rs.21, 330 at Pune. Within 2 months, it developed a battery problem hence I gave it to Pune Authorised Service Centre (ASC), RT Outsourcing Services, on April 14. The phone was kept in ASC for more than a week without providing replacement. They claim changing the mother board & battery before returning the handset.
The problem still persisted. I had to visit ASC twice within 3 days of getting back the set as it was behaving in erratic manner. ASC Branch Manager replaced the battery again.
Pune ASC Manager was insisting that set is working perfectly well, but after my continueous follow up with All India Service Manager at N. Delhi & Pune ASC, their All India Customer Manager intervened & promised to resolve the problem within a week.
My set was collected & sent it to New Delh, where it was with them for almost week and according to them some software bug was found. (June)
However, the number of problems started increasing with each visit to ASC and hence I demanded for total replacement. From April 14 to July 15 I sent emails, made numerous phone calls to Pune, New Delhi and even to HTC, Taiwan (TOTAL 81 mails). Surprisingly HTC, Taiwan has not bothered to reply.
This afternoon when I talked to Pune ASC Manager, he told me that their CEO has informed they can not give new replacement but refurbished set can be given to as replacement.
This clear case of cheating. They want to pass on someones repaired phone to me, collect my phone repair it and provide it to next complaintee.
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