Unhappy servicing Center I am Dr Karam moussa prof .of Zagazig University, living 8 Emarat Tarek Nadeem Marutia, Haram, Giza I .
try to contact Nokia Africa and middel
East they give me complain No. 4598049628, thse is the second week am waiting, What I can do???
Dear Mr. Moussa,
Thank you for emailing Nokia Careline.
With regard to your enquiry, kindly be informed that we have escalated your case to the relevant department and your case number is, 1-4598049628; moreover, we assure you that our team who deal with your case are going to inform us about any news regarding your subject, meanwhile we will update you as soon as we get further news.
1- IMEI (Serial Number) 353666010267038
2- Date of Purchase 03.12.2008
3- Date of Repair 23.03.2009
4- Jop Order Number ER000003970824
5- Authorized Service Center Name I2 customer care center EGYPT-Haram service center
6- Fault/ Issue SW functionality incorrect
unhappy servicing Center I am Dr Karam moussa prof .of Zagazig University, living 8 Emarat Tarek Nadeem Marutia, Haram, Giza I I bought the Nokia N70 from Karffour EL Maady _Cairo Egypt 03.12. chick N o 371936 with a full grantee of I2 but, the cell phone was not work from the early beginning, so in 23.03.2009 went to I2 customers care center (Egypt-Haram service center) they checked the cell and carefully lessened to my complain, I am informed that I have to leave it for just 3 hours because it need some new software so thy gave me the receipt no ER000003970824, when I came back to get my cell amen with a security uniform told me that the system is off and it not allow to get in, but I told him that will be in two minuets not more, so one named Ahmed met me and told me that my cell is out of the grantee and it already opened out side the care center no I refuse and they cheeked the Karffour date of by and they told me that I
most leave the cell and phonby19606 tomorrow to no the result, but when I phone them they informed me that I most go once more to the care center and I went and directly talking to the Director and told him what happened with me in the last 3 days in his center, he understand the situation and promises to phone me within one day, no he did not, in the next day I phone 19606 and asked about his number (director of I2 El Haram care center “Hosam”) but the answer was top secret and not allowed for client, asked about my cell situation informed me that some trace of water founded on my cell I could not understand why the changed the situation and I felt that I fail into a group of professional thieves, once more I went to the center talking with Ahmed, he informed me that cell will be sent to the mean care center and I have to wait 3 more days but till now their is no progress, I think that there is something wrong inside this big and great
company, and if the case that why not in spite of free fix according to the gr]
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