I Ayub Khan, is a SBI Creidit Card holder with Card no : 4317 5750 2617 3279, using it exclusively by paying every month balances completely before 22nd of every month, since it is issued to me.
My Case is like :
On %_ November, I droped a HDFC Bank of amount Rs.13250/- in SBI Credit Cards Drop box at SBI Personal Banking Branch at 13th lane, Banjara Hills. Hyderabad. Later after 22nd of November continuous calls started to ring my mobile stating that no payment is made and later when I briefed that I had dropped cheque, every person who called me talked violently stating that no cheque is received and make cash payment immediately to our collection boy whom we are sending now. I though may be I made any mistake entry in cheque or something else, and any how I need to pay for which I utilized, I made the cash payment of Rs.13250/- to collection boy named “Bharat Reddy” whose mobile no : 9949928199 on 8th Dec’ with Receiptno : 6400395 (Enclosed zerox of the receipt). At that time of payment I clearly conveyed that boy, requesting him to convey my case details to his higher authorities, as on how my cheques are missing due to which I got pay late fine and Finance charges unnecessarily. And next time, if same repeats I am not going to pay single paise.
Again on 18th January, I again droped a HDFC Bank Cheque no : 339457 of amount Rs.37500/- in same SBI Credit Cards Drop box at SBI Personal Banking Branch at 13th lane, Banjara Hills, Hyderabad. Later after 22nd of January continuous calls started to ring my mobile stating that no payment is made and later when I briefed again that I dropped cheque with so and so number and date, but to my mercy no one believed me and talked reluctantly stating that no cheque is received and you make a cash payment, which I denied to pay with late fee and finance charges for the mistake I haven’t made or tell me what is my mistake. I patiently requested every person who called me stating to please find as where my cheques are missing. From that time to now I received around 200 to 250 calls during my office hours (9 AM to 6 PM) from various SBI Credit cards and Recovery departments and I responded to patiently spending 15mins at an average on each phone call, explaining my case and requesting to sort out my cheques.
Recently one or two months back, I received 15-20 calls from your SBI recovery head named Jitendra with, whom again I explained my case with all my patience.
Since 10 days back I received around 50 calls to my mobile and office land line no’s from person named Sujatha stating the same as my cheques are not received, do make cash payment.
Later I received 10 calls from Mr. David, Manager Recevory Dept, GE, again stating same and was called to his GE-SBI Cards office at Begumpet, Hyderabad on 20th August. I went to the called destination and after facing lot of insulting argument, I requested Mr. David to check the register or database of cheques received on daily basis. Then when checked with Mr. Gopi, Operations Manager it got to the notice that my last two cheques are found and are not submitted to bank as they are non-micr cheques.
Finally, because of your organization and its employee’s mistake, for last six months I suffered
1. Severe Harassment thru phone calls leading me to mental depression
2. Wasting my official time of (250 x 15) 3750 mins, ie 62 working hrs, ie nearly 8 working days. Due to this, I am afraid whether I could loss my job.
3. Lost my personal image at office and home in front of my colleagues, friends and family members.
Due to this loss of time and goodwill, I demand your organization to pay me a compensation of Rs.2 Lakhs
Later after I get my demanded compensation, I wish that, my non-submitted cheques to be returned back to me. I will confirm them whether they are micr or non-micr with my eyes, cause now I don’t have any belief in your organization / your employees. Later if they are found to be non micr, then I will issue new cheques. I have 100% confidence that the cheques I gave are micr.
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