Dear team.
without valid reason Not Reactivating my card clearly says that the collection team is "Forcing" me to do a settlement despite my payment to regularize the Card and statement generated with Minimum Payment Due as 4450/- which is NOT only illegal but contradicting ICICI bank Rules itself. This is very clear that I am not a defaulter, If I am please confirm? and NOT Would like to do any stupid settlement which is Normally a low grade practice from Collection Team, I also have 5 similar cases against these collection people to cheat and harrass, and they should be punished now.
As a avid customer I feel this is NOT a justice but one sided decision forced by Collection Team, Anshul Tiwari /Puneet Khetari which I am NOT going to accept becuase:
1.) I have already have paid 1 Lacks rs to regularize the card account - Currently my latest statement also says that my mpd is 4450/- not total outstanding as MPD, it clearly states that the card account is regularized.
2.) They have forced me to do a settlement, by refusing which they have blocked without any reason its a threat to hamper my Credit History despite mentioning that I have an Excellent Track Record of My 2 Personal Loans with ICICI and also maintaining my Savings account for last 5 years.
3.)The collection people have NOT given any valid reasons for closing my Credit Card Account so why should I pay the whole amount and as said earlier, I will pay as per the statment generated and even then they will do any further stupid actions it will consider as illegal activity for criminal case against two Collection Managers, Anshul Tiwari and Puneet Khetari.
I need justification on above.
Thanks
Abhishek
On Tue, Sep 22 at 6:45 PM, ICICI Bank Customer Care wrote:
Dear Sir,
We ahve checked the details with our collection team regarding the reactivation fo the card account however the same is declined.
We regret we will be unable to reactivate the card account. we request you to treat this as a final response from our end with respect to your query.
Kindly make the payment for the outstanding dues as per your statement due date to avoid any kind of financial charges on your account. The outstanding dues are Rs.88973.51 as on date.
Looking forward for your cooperation in helping us serve you better.
Sincerely,
Neeta Shanbhag
Customer Service Executive,
ICICI Bank Limited.
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&--Original Message&--
From: abhishek mishra ([email protected])
Date: Monday, September 21 03:21 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: card reactivation.
Hi Kindly update..
Thanks
Abhishek
On Thu, Sep 17 at 7:16 PM, ICICI Bank Customer Care wrote:
Dear Sir,
We have forwarded your details to our collections team as mentioned before kindly provide us some time for the same.
As for the lien levied on your account please note that as per our norms, as mentioned in our Welcome Booklet which was sent to you along with the credit card, please note that "ICICI Bank may, without notice, combine or consolidate the standing balance on the credit card account with any other account (s) which the card member maintains with ICICI Bank, and set-off or transfer money standing to the credit of such other account (s) in or towards the satisfaction of the Card Member's liability to ICICI Bank under his/her credit card account."
Looking forward for your cooperation.
Sincerely,
Neeta Shanbhag
Customer Service Executive,
ICICI Bank Limited.
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