To,
Banking Lokpal,
Reserve bank of India,
Garment house,
Annie Besant road Worli,
Mumbai.
Sub: - Harassment done by ICICI bank
Respected Sir,
This is Anil Pandey from Indore. I was using ICICI bank credit card from last 9 months. My problem started when I have given a cheque 477491 of amount 25799.85 against the payment of the transition I have done in February (photocopy attached).the cheque was sent back to me by the ICICI bank with a letter which state the reason as UNAUTHORISED ALTERATION dated 6 march, which I have got in the month of April.
On 9 march I got a call from ICICI bank on my cell 9303227920 that payment of the credit card is not deposited due to some reason (which the customer care lady was not knowing). And when I have asked for the cheque she was not aware about the where some of that. So I deposited the cheque no.477493 of amount 25800.00.After in the next statement I was charged Surcharge of Rs 2200.when I have talked to the customer care on 29 march about this they replied that they will do the reversal of the Interest and the late fee payment in the same statement, I can pay the remaining amount so I paid Rs 1996.00 through my cheque no. 477495.But only 441.20 was only reversal has come not the whole amount (statement of April attached). After that I have talked to Customer care about all, with Mr. Pushpa raj (09004072602). Mr. Pushparaj told me that Mr. Jitendra from Indore will come to my place and will do the necessary settelement. I waited for Mr. Jitendra for almost two month but he has not came.
As there was no response from the executives than I have mailed to ICICI bank on 6 July to Customer care center regarding my subject. Than Mr. Jitndra Pande C.S.O. Hyderabad ICICI bank Hyderabad sent me the mail that I am sending the mail to the concern department for the settlement. Than once again after 20 days waiting for the answer from the concern department, I once again sent a mail to Mr. Jitendra Pande, that there is no respone. So on 28 July Mr. Mohammad Kaleem has sent me a mail that please send me you’re a/c no and contact no. So I sent that also, but on 30 July my ICICI bank Saving A/c was blocked (amount was Rs 6506.24). Than once again I called the customer care (Hyderabad) regarding blocking my money, they said this has happen due to some mistake they will solve this as soon as poosible.and than I have got a call from Hyderabad that please do the settlement we will unblock the amount to their ICICI bank Malwa Parisar branch Indore. But on 31 July I got a mail from Mr. V Bhupendra that you’re saving a/c have sufficient fund to pay so we can’t do the settelemnt. And on 12 august they deducted the amount.
Respected sir, please help me as I have lost my money and my concentration due to the financial harassment done by ICICI bank. And please help me to get my money back as well as compensation for the pain I have got through so many days. I need My Money and my credit card both activated. Please help me
You’re sincerely
Anil Pandey
Indore
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