My name is N.V.Ramani and resident of A3/35D Paschim Vihar, New Delhi. I am aged 65 years. I was having a ICICI Bank Credit Card No.5176534000806005. In order to settle the outstanding amount lying against this credit card an one time settlement was made by ICICI Bank, vide their letter No. ICICIDEL/VM/08-09/020202/05/Z/S dated 09/02 and agreed upon by me as well as the bank to pay Rs.48000/- in full final settlement. The repayment plan was: lst instalment Rs.30000/- 2nd and 3rd instalments were for Rs.9000/- each. Accordingly I issued first cheque for Rs.30000/0 on 16.2.08, vide Statement for Feb 08 wherein Rs.30000/- was duly credited (cheque no.686859). As per the settlement plan further two cheques Nos.686860 and 686861 for Rs.9000/- each were issued dated 15.3.08 and 15.4.08 and these were encashed by the bank. Therefore as per the ICICI Bank letter dated 09.02.08 referred above, one time settlement was made and nothing is due to them from me.
Now from l5 the April 08 onwards I have been receiving telephone calls from the ICICI Bank's DSA agent and from ICICI Bank call centres asking me to make further payments and I have been repeatedly harassed by the staff of the Bank. I am a retired person living hand to mouth from my meager savings.
This sort of telephone harassement by the bank is telling upon my health and I am put into mental anguish and agony. On the top of this I have received a letter from the bank CC/20-05/316303 dt.26.5.08 asking me to pay Rs.28262.20. Is this the way a Leading Bank behave with their customer?
The bank has forgotton all norms and ethics to ask money from me when it was settled as per their
settlement terms in Feb 08. I request that my complaint may please be taken up with the Bank to sort out this matter and save me from mental agony. N.V.Ramani
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