Credit Card Complaint
I have taken credit card for ICICI Bank and the same has not been used till date.
I have recd following bills in respect of my credit card for direct debit of mobile number.
1.Vodafone bill dated 11.11.07-Rs.2292.52
2.Vodafone bill dated 11.12.07-Rs.2068.85
3.Vodafone bill dated 11.01.08-Rs.3868.30
As no instructions had been issued by me for direct debit for any mobile bill the credit card bills were not paid by me on the following grounds which were intimated to ICICI Bank vide ltr dated 29.12.2007:
1. No instructions for direct debit had been issued by me.
2. Mobile bill charges for mobile which is not in my name from my personal credit card account
3. Moreover, the Vodafone connection is in the Family scheme and the billing address and leader of remaining cards (total 6 members) did not belong to me.
No action was taken by ICICI Bank and I was billed for late fees, interest payments for non-payment also. Reminder letters and mails followed and all the time I was being told to make payment for the said bills. Two personal visits to ICICI Bank office for submission of copies of Vodafone bills which were not in my name at Saki Naka have also not been fruitful. I have also been harrased by phone calls. I am an hypertension payment and mental torture is being done to me.
I am now getting mailers that ICICI Bank has my consent (voice recording) for the registration of the Utility Bill Payment Services against the mobile number 9820326782 (registration on October 19) and hence I should make payment for the bills issued in the name of Mr. Sagar Bore, to avoid the levy of service charges.
ICICI Bank credit card Welcome letter states, ”direct debit of mobile bill will be started only after successful confirmation of registration details by utility service provider”. Here again ICICI Bank has not confirmed that mobile no.9820326782 is not in my name by ICICI Bank and have directly started debiting my credit card account.
As per ICICI Bank they have received confirmation received from Vodafone, that payment towards Vodafone (Hutch number 9820326782) Mumbai for Rs. 3, 868.30, Rs. 2, 068.85 and Rs. 2, 292.52 were updated at Billers end in customer's correct account.
I have Vodafone bills which state that the above amounts are for bills issued in the name of Mr. Sagar Bore and against mobile number 9820326782 has following amounts i.r.o. following bill dates:
11.11.07 769.72
11.12.07 830.4
11.01.08 1122.18
.Kindly help
Regards,
Sanjay Kalseka
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