DEAR SIR/MADAM,
I REQUESTED FOR MY BILLING ADDRESS CHANGE ON NOV I CALLED UP AT CUSTOMER CARE AND ASKED THEN TO CHANGE MY BILLING ADDRESS. FIRST PROBLEM IS THEY ARE ALWAYZ OVERLODED WITH THE REQUEST THAT NO ONE HAS TIME TO PICK UP MY PHONE. mY WAIT TIME WAS MORE THAN 4 MIN. AND I TRIED 5- 6 TIME. EVERY TIME SAME RESPONSE.
I STILL HAD SOME PATIENCES LEFT IN ME AND CHASED THEM FINALLY SOME ONE PICKED UP THE PHONE AND AFTER CONFIRMING ALL MY UPDATED ADDRESS THEY TOLD ME DUE TO ELECTRONIC PROBLEM OR CONNECTION PROBLEM THEY CANT DO IT RIGHT NOW. I HAVE CHASING THEM FROM LAST 6-7 MONTHS BUT EVERY TIME I GET THE SAME RESPONSE. ITS BEEN MORE THAN 7 MONTHS I HAVE BEEN TRYING TO CHANGE MY CREDIT CARD BILLING ADDRESS.
MOREOVER I I CALLED UP ON 8TH OF JULY SOME WHERE AROUND 4:00 PM AND LADY PICKED UP THE PHONE AFTER MY WAIT TIME WAS 3 MINZ. SHE AGAIN TOLD ME THE SAME ELECTRONIC PROBLEM AND THE TIME I TOLD HER TO DEACTIVATE MY CC SHE JUST CUT DOWN THE PHONE. THAT WAS SUCH A RUDE RESPONSE FROM CUSTOMER CARE PPL. IT WAS VERY SHOCKING AND UNACCEPTABLE FOR ME.
THIS IS NOT IT, I AM FACING MANY ISSUES THIS IS ONE OF THEM.
ANOTHER COMPLAINT IS WITH ICICI PRUDENTIAL. ITS VERY MUCH SAME ISSUE. BUT I AM OUT OF MY PATIENCES AND THATS WHY I LFET THAT ISUUE THEN AND THERE.
PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL.
SINCERELY
DIPIKA MEHTA
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