This is with regard to my ICICI Credit Card No. 4477 4684 6763 8008. The Bank is sending my Statements for the late payment fee, interest and service tax.
I have made all my payments on time still they have charged me the late payment charges and whenever I have called their customer care for this they informed that they will waive the charges in next statement. But they have not waived the charges till date.
The statement dated 14.05.09 shows the total amount due is Rs. 2488.88/-. Whereas, the statement dated 15.05.09 shows the total amount due is Rs. 2615.95/- i.e. further interest charges of Rs. 115.57 and service tax of Rs. 11.90 has been debited to my credit card account.
On 11 May one Ms. Sheetal Thakur, Office of Head Service Quality has sent an email through ([email protected]). She informed me that they have registered my complaint under Service Reference number SR105883961 and they will respond to me by May 15.
Further, on 13 May one Ms. Padmavati Jain, Customer Service Executive has sent an email through ([email protected]) and informed me that they checked the case and the same amount of Rs. 2615.95/- will get reverse within 2 days. One Mr. Shravan Kumar, Customer Service Executive of Hyderabad Branch has also confirmed about the reversal of said amount on 11 May.
I have also requested them to cancel my card fifteen days ago but the same is still operational. Several times, i have called up their Customer Care to resolve the issue but it was a pathetic experience to talk with them.
I have also sent emails to their Customer Cell Executives, Customer Cell Officer and Head Service Quality but no feed back from them. I am receiving the statements from they and now I am harassed to further liaise with them.
Instead of written promise by the bank's executive and officers, it seems that they are sending different information to me and showing recultancy in the reversal of charges. I shall be very grateful if you could look into the matter personally and ask the Head Service Quality, ICICI Bank Limited to send an email to me about the reversal of total amount of Rs. 2615.95 by the ICICI Bank Limited.
Otherwise, I have no other option left but to go to the Hon'ble Court of Law for addressing my grievances.
Regards,
Alka Bedi
Mob: 9968666304
0 comments