Whom ever this may concern
I am not even sure if it makes any sense to complain about this since I have learnt that this bank really does not care about their customers’ or potential customers’ opinion. I guess this is just my way of venting.
I have been with this bank for a few months and I must say that the service offered has been nothing short of appalling. Opening the account was quite simple. The guys even showed up at my workplace to get it done. I remember that I did not have all of the necessary documents with me but they were more than willing to flex with me and have me scan the copies in my own sweet time and email it to them.
The problem came when I had to make queries. It first starts with that annoyingly happy voice taking you through a drawling painstaking trip of what number to dial to get to nowhere. After a few tedious minutes of waiting (while you obviously have better things to do) you get the, “I’m sorry but you have exceeded your number of requests. Finally you manage to get on to a “customer” representative who tells you that they’ll charge you for making requests on the phone but if you log on to the website it will be free and they’ll send your request to your home address.
My problem was that I could not remember my online user ID or password (I know stupid mistake). I had called and requested a new one and they had said that they were going to send it within 8 working days. So I called the bank again. I told the “customer” representative that I made the complaint about two weeks ago to which he gladly corrected me that it was a month ago. He said it was sent and no one was at home. Forgive me but we all work. I’ve explained that no one is usually home and I would prefer if the new password and user ID can be sent to my office address. To this he told me that it would take approximately one month before my new address can be updated to the system. I then asked him how I can close my account. Now I know must banks would not want you to close your account cause they’ll see it as a failure on their part…but not ICICI…they couldn’t care less if you just dropped off. At least the guy was helpful in telling me how I can relieve myself from their care.
Well let’s see what happens next. I have given up on them not even bothering to call me after I had applied for my credit card or even following up to my complaint about it.
Regards and Good Luck if you’re still a customer of this bank.
0 comments