Had a Food Bazaar credit card and whatever purchases were being made payment was made regularly. Later on since I have an ICICI savings bank account they wanted me to opt. for auto debit payment facility and same was activated and the puchase payments were being auto paid from my account. However, one day I realised that they have taking auto debit payment from my account for no purchases made but they were debiting me for delayed payments and late fees and service tax for which an extra amount of Rs. 13400/- approx has already been realised by them. However, when I sent various mails to their customer service dept. regarding the wrong collection of payment and provide me with proof of purchase they do not answer but just reply back that the paynment is due as per the statement. So I stopped the facility of auto debit and whenever I received a call or a personnel coming to my house from their dept. for payment I have tried to explain them the reasons for non payment but they do not reply but inform that the payment is due as per the statement. Moreover, last month I received many threatening calls from a mangaer credit dept.by the name of Mr. Navin Shetty who was very abusive on the phone and even after explaining him the reasons for non paymnet he went to the xtent of informing me that they would do any thing to recover the money.
Kindly let me know how to address my complaint and recover my excess amount paid to ICICI Bank- Credit Card with damages for mental tension caused to me.
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