I am Neeraj Beniwal cerdit card no.5176 5371 7519 9007, In sept’08 month I got my credit card statement and some amount was due. It was a valid statement and I did the payment via a local bank cheque before due date in sept08 thru Citi Bank in favour of my ICICI bank credit card according to the instructions given in the credit card statement. I dropped that cheque in ATM drop box. But due to some reason cheque was cleared &they did not inform me. Next statement, they have charged me late fee. In credit card statement they have mentioned cheque was not cleared due to some problem.
Then I have asked them, if you have not informed me on time, why I should pay late fee charges. After that I got call from ICICI Customer & they have assured me .they will wave off my late fee charges. But when went to Rohini office of ICICI Bank, they have refused me & I told them very clearly, if they will not reimburse these charges. I will not pay my outstanding amount to ICICI & still the charges not withdrawal & again they have charged me late fee for the last month.
When made payment before due date they have to informed, if there is any problem & I have not received my cheque & I don’t the exact reason of that. It is totally harassment by ICICI credit card system. System are not made for users only, banks should also follow & keep informed to their customer, not to wait to put extra charges to users.
I want solution of this otherwise; I will not pay my outstanding amount to ICICI.Now it is upto ICICI how much they want to delay settlement of these extra charges of payment.
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