Credit Card Division (ICICI Bank)
2 Upper Wood Street
Kolkata
Sub: Credit Card no. 5176530059521008 subsequently changed to 5176530059521016
Sir,
I lost my ICICI Bank Credit Card no.5176530059521008 on 22 June. I reported the loss to your bank immediately and was informed that a new card would soon be issued. But no card was issued, instead a new card no. 5176530059521016 was reflected in July statement. I repeatedly informed your Customer Care service, but to no avail. However, I kept receiving statements for the new no. (I had taken a loan from ICICI Bank against my previous credit card). I made payments as per the statement details and every month requested the customer service cell to send me the reissued card but in spite of repeated assurances from the service personnel (namely Ms. Asha, Mr. Sayed) the card never arrived! Finally I requested bank to tell me the final outstanding amount and allow me to close my credit card account as I was unnecessarily being harassed by service personnel for a non existing credit card. On 10 September after talking with Ms. Alpana and Mr. Irfan of the Customer Service Cell, a settlement amount of Rs. 1050/- (Rupees One thousand and fifty only) was finalized. I was asked to pay this amount immediately as full and final payment for my said credit card and was assured that the formal letter from the bank would reach me within 15 days. Accordingly, I paid the said amount the same day and received a receipt for the amount mentioning that it was the full and final payment for all outstanding against my credit card no. 5176530059521016.
However most surprisingly I received another statement for the same card the next month ie October. Once again calls to your customer service cell failed to give me any satisfactory reasons for this error on their part.
At this juncture I request you to kindly let me know why I should be thus harassed by incompetent service personnel and finally what I should do to close my afore mentioned credit card account once and for all, as I don’t wish to maintain any sort of connection with ICICI Bank.
Yours faithfully
Ashim Halder
55/4 Ballygunge Circular Road
2F Nabakailash
Kolkata - 700019
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