I am using the ICICI platinum credit card since last one year. On 10/10 there are two transaction occured on my card of 36000 and 40000 which I have not done. I reported these two transcation as the disputed one on 13/12. On 15/10 they charged back credit the amount to my card and told me that they will do the enquiry.
On 13/12 they debit the amount in my favour saying that that disputed transaction have been resolved. And it has been resolved in favour of bank means I am liable to pay that 76000/- amount. After that I called the executive many time asking the verification document done by ICICI. I want to know that what they have done as pat of the verification process.
Since 15/1 I am doing these but I have not received any document from ICICI department yet.
On top of this on 8th Jan they have generated my new statements and charging me interest on that 76000/- amount.
Please advise what should I do in this case. I am sure I have not done this transactions.
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