ICICI Credit Card
Lien on Saving Account for Credit Card which was never received

Dear Sir / Madam,

On accessing my ICICI savings bank account 031401529295 on 30.01.09, I found a negative balance of Rs. 37, 903.93. I, enquired through Customer Care ICICI Bank, managed to get the ICICI credit card number through which transaction of Rs. 37903.93 was made (3770 41377 232003 – ICICI Amex card). I was informed that there was an outstanding on this card account overdue for the past many months and I have not replied/take action over the correspondence received from ICICI.

I advised him that I have never ever received the above card number at my residence. Moreover, this card was received by Mrs. Madhu (my so called wife) (ID P03062000 2320273). The card was delivered at a wrong address (Inder Puri) and not at my residential address (A-16/A Krishna Park Khanpur Devli Road ND62) which is also updated in the card. My call was then transferred to Settlement Department & the lady executive after interrogating me advised to send an email to ICICI for taking corrective action on the above.

I visited ICICI Bank Branch in Rohini but of no help as they instead asked to speak with ICICI Bank Customer Care. Mr. Sourav Ganguly, however said that he will look into the matter. After 20 days I tried to contact him but failed as the number provided were left unattended.

I have sent another complaint letter to Mr. B. Madhivanan, Senior General Manager, Service Quality on 8th May 09 requesting for documents which prove that the card is delivered and used by me (i.e. Proof of Delivery / Charge Slip duly signed by me) but till date I have not received any response.

I have been using ICICI & ABN Amro Credit Card (for the past five years) and have never defaulted. If required, I will produce a statement for the same. I would request that the so called Lien be removed from my account & steps be taken to get hold of the person who has been using the card in my name

Is there a way we can get help on these matters.

Request your help in getting my case resolved.

Thanking you in anticipation.

With kind regards

Vivek Bhati

[email protected]