From: Sejal Jignesh Shah
10, Gangotri Society
Old Padra Road
Baroda-390 015
7 May
To,
Charge Back Department
ICICI Bank Ltd.,
1st Floor, Electronic Sadan IV (ES – 4),
MIDC, TTC Industrial Area,
Near Mahape Circle,
Mahape, Navi Mumbai – 400710
Fax No.022-66466683
Credit Card No. 5176 5338 8619 1003
Sub :- misuse of credit card by someone (stop the transaction) of 06/05 .
Dear Sir,
This is with reference to email dt.07/05/09 from Mr. Venkat Nathan, Customer Service Officer, ICICI Bank Limited.
I got the phone call from ICICI Bank Credit Card dept (Mumbai) and also he has a all the details of my credit card including card no, date of birth, credit limit, validity of card, expire of credit card, so I thought that the person is from ICICI bank and his name is Deepak and his cell no is 9987169561 and he told me that you have HP card and he told me due to very good transaction with bank from your side we are going to give you extra card which you got 10% discount on clothing, 15% discount on Air ticket, 15% on foods and hotel I said ok just send that type of credit card and he told me you got the new card within one week at your doorstep I said that is fine.
But in the afternoon another call from RCU (Dept) Mumbai that someone swap your credit card and spend more than 15000/- INR and also he told me that you do not want to pay this amount and advised me to stop the card and personally go to the nearer ICICI Bank Customer Care centre so I went to the Land Mark Branch (Baroda) but there were server problem in the bank so they are unable to give me and status of my credit card and advised me to leave message on ICICI bank web site so I done that procedure when I came back from the bank I instant call back to the Mumbai office on 2267609400 RCU Dept the person who inform me about that thing is Mr. Gopal (RCU) Dept Mumbai I highly appreciated about the service of the bank and also wonder that if I am sitting in Baroda how can it possible that someone swap my credit card I was so upset about all the things any way that is why I want to stop my credit card with immediate effect.
Following are the details of my credit card and the transaction which done by someone on 06/05.
1) Credit card No :- 5176 5338 8619 1003
2) INR 8356 ON EZEEGO ONE TRAV dt.06.05.09
INR 2399 ON EZEEGO ONE TRAV dt.06.05.09
INR 2399 ON EZEEGO ONE TRAV dt.06.05.09
INR 2341 ON EZEEGO ONE TRAV dt.06.05.09
&&
Rs.15495 Total Transaction
3) Reason of Dispute: - Because of someone swap my credit card worth Rs. 15000/- and wonder that inform by your dept (RCU) Mr. Gopal from 2267609400
4) Request number is: - SR105465974.
Due to this problem I want to stop that transaction and want to stop my credit card with the immediate effect.
Your immediate action in the matter will be highly appreciated.
Thanking you,
With Regards,
Sejal.shah.
Mr. Jignesh Shah (99740 94424)
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