I have a concern, which I would like to share with the concerned department of ICICI Bank and ICICI Credit Card division.
I am holding a ICICI Credit Card since September till date, details of which are mentioned below. I have been religiously and constantly paying the credit card dues in the past, off late since February I have not received any credit card statement or payment intimation from ICICI.
I have moved out of my Delhi residence since December and I have tried to contact ICICI credit card division and customer care for change of address, failing to attempt my change of address in the month of June I had sent in a request to send me e-statements on my e-mail id: [email protected]
I am in Hyderabad at present, after coming here I have contacted Credit Card Division and Collections department repeatedly for paying the dues and re-activation of my card. I have not been contacted by anyone from your side.
I spoke to the customer care division today 31st Oct where I was told that I have been sent an email statement on 15th of Oct when I checked my mail, I found out that I have only received a mail today on 31st Oct at 1:20pm, prior to that there are no mails from [email protected].
CONCERNS:
1. The balance that reflects on my due is Rs. 21849.74, which is as of date. I would like to request the concerned department to look into this matter. Inspite of repeated attempts from my side, I have not received any intimation from ICICI and suddenly I get a due amount, which I have not consumed or used.
2. I was kept on hold by your customer care executive, who could not answer my query as to why I have not received any statement, on the date confirmed by him 15th Oct and from the time I sent in a e-statement request in June. The customer care executive hung-up on me, during the call. I am sure this is not the way customers who intend to pay, and make an effort from their side to pay dues are treated.
3. I called the customer care again, and they informed me that they will not be able to help me resolve this issue or sort the issue, I was told to contact: Collections department – Hyderabad, Mr. Srinivas at 040-23485309/23485305 and/or Delhi, Mr. Jeetendra Chabra at 011-41490180/41490158. Both these numbers went ringing and no response, similar efforts have been made by me in the past but no one has ever tried to contact or settle my dues, does this mean that your collection department has been waiting for the due to un-necessarily get into huge amounts, when they will threaten by collection agents or mock as police or legal department for collection.
These kind of things are not expected from an esteemed organization like ICICI. I have a relationship with ICICI for the last 7yrs, in the last 7yrs I have used my ICICI savings account extensively and also taken loans and repaid the same on time without a single default. Even on this particular credit card the payment cycle and history of payments have been prompt from my side and payments have most often been done without receipt of credit card statement. In the month of February on 20th Feb and 22nd Feb I have made payments of Rs. 5000/- and 4000/- consecutively with an assumption of dues calculated at my end. I would request ICICI Bank, its customer assurance division and Credit Card division and collections department to look into similar operation issue with due diligence so that Customers are un-necessarily harrased like this.
Please reply to this mail and let me know the procedure to help my self.
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