To,
The ICICI Credit Card Manager
Subject: Regarding raising dispute for transactions on my card. (Service Request Number: SR 4705XXXX)
Dear Sir/Madam,
I have been issued ICICI Amex Card: XXXX XXXXXX X8002 in 2006. I have not used this card either online or at any swipe machine or in any ATM. The card was safe in a locker. Nobody else has access to the card. I have never provided card details to anyone on phone or internet. Indeed the card is still glued on the same paper as it is dispatched by your office. Thus there are no chances of getting the card details such as card number, CVV number, and expiry date etc.
On 30/11 I got 4 SMS for following transactions
Transaction 1: 3224-00 on 30/11 XXXX8002 Eseva-Epayment 4.01 PM
Transaction 2: 2370-00 on 30/11 XXXX8002 Eseva-Epayment 4.02 PM
Transaction 3: 2486-00 on 30/11 XXXX8002 Eseva-Epayment 4.03 PM
Transaction 4: 4694-00 on 30/11 XXXX8002 Eseva-Epayment 4.31 PM
I got no SMS for following transaction:
Transaction 5: 1168-00 on 30/11 XXXX8002 Eseva-Epayment ………NO SMS
None of the above transactions were done by me or authorized by me.
I called up the call center as soon as I realized foul play and blocked the card.
On 3/12 I got another SMS at 3.04 PM, stating that a transaction of INR 3697 has been declined on the above said card because of security reasons. This SMS indicated that the same person is trying to do some more transactions. I called up call center to track that person right away. But they said they are not equipped with such technology. If this would have been possible, the IP address of the computer where all the transactions were attempted from could have been obtained. And this could have helped in getting the unauthorized user caught.
Please investigate this dispute and provide me with a written statement of the outcome. Thank you for your time and attention to this matter.
Yours truly,
Manish Birla
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