Icici credit card devision, Mumbai
sir for your information in the month of Oct I had received my credit card (no 4477468253448000) statement which had five dispute transaction of Rs 2, 500.00, Rs 2, 500.00, Rs2, 500.00 Rs 2865.23 and Rs 4913.27. I immediately contact your customer care and register a complaint which no is SR42889327. After this complaint next month Nov your bank was credit (back) only three transaction Rs 2, 500.00, Rs 2865.23 and Rs 4913.27 but other two transaction of Rs 2, 500.00 each ware still pending. I again contact to your customer care but they told me your request is pending. In April your bank was credit one more transaction Rs 2, 500.00 credit.
Sir I want to know about the following facts:-
1. When I register a complaint for five dispute transaction how can it possible that you are solve only three one transaction and one is still pending after the gap of seven month.
2. when I register a complaint in your cell center they was ensure me that after the register a complaint within 45 days it will be solve. I was register my complaint in four time. Ist time 29 Oct 2nd time 8 Feb 3rd time 12 March and the forth time 5 May. But after the gap of 200 days it was still pending.
3. AMOUNT SPEND BY ME AMOUNT PAID BY ME DISPUTE AMOUNT
a) Sep 07 7, 998.66 7, 990.00
b) Oct 07 7, 998.68 7, 990.00 15, 278.50
c) Nov 07 6, 833.33 6, 830.00 5, 792.97
d) Dec 07 9, 183.35 9, 000.00 6, 521.84
e) Jan 08 13, 725.00 13, 725.00 7, 117.66
f) Feb 08 8, 069.00 8, 069.00 7, 744.86
g) Mar 08 NIL NIL 8, 208.76
H) Apr 08 NIL NIL 6, 377.28
The above amounts which was spend by me was paid in time but your bank was charge INTEREST LATE PAYMENT FEE SERVICE TAX in every month. Is it possible that if someone paid his amount well in time your bank was charge the such type of charges. If no please give the region.
On 17 May I was received a letter from your side which ref no is CC/28-04/81646 dt. 12 May which they mark me they may impact my credit history and they share this with credit bureaus. For your information I already register a complaint in BANKING OMBUDSMAN WHICH COMPLAINT NUMBER IS 200708007475 and even after this if you are harassing me and given this type of letter I will be register a complaint against your bank in consumer court and publicity in newspape
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