Dear Sir
ICICI bank is not listening to my proble. The details of my problem are mentioned below which are self explanatory. Pl help us to get the justice. The correspondance details which I made with ICICI Bank are as under.
Respectfully
Samit Panchal
eMail dated 11.05.08 followed by reminder dated 24.05.08
email dated 15.09.08
email dated 21.09.08
Dear Sir (dated 21.09.08)
Pl refer to our telephonic conversation 18.09.08 as under:
I am paying my installments of Rs 417/- regularly every month. I delayed to pay my installments for 5-7 days in three occasions out of which once I have paid the interest with late fee of Rs 350/- also. I have not paid the late fees for the two other occasions as I have felt that such charges are not genuine and had asked you waive off by my mail dated 11.05.08.
I was shocked to know that the installment of Rs 417/- which I am paying regularly every month is not adjusted toward my installment. The bank is adjusting my installment amount towards outstanding of late fees and showing in their records that I have not paid the installment. Due to this bank is again charging late fees and as of today they make the outstanding amount of Rs 3179 where as I have paid all my installment in time. Except in three occasions I have delayed for 7-10 days.
In back side of each of my cheque I have written "installment for the month of", how my installment amount can be adjusted toward late fees that too without my knowledge and also at the same time make me defaulter by not paying installments in time and charging more money towards late fee and interest. Also bank has never communicated in regard to adjusting installment amount in late fees.
More apart from that bank has not replied to my mail dated 11.05.08 followed by reminder dated 24.05.08. When I have written strong mail to customer care on dated 15.09.08, I received a standard reply on 15.09.08 that "We tried to contact you but could not establish the contact. We request you to confirm your mobile number for further assistance." The bank has my landline no. On every installment I am putting my mobile no in bank slip. How it is possible that they could not be able to make contact with us. Why they haven't has asked my mobile no in reference to my mail of 11.05.08 it self. More apart from that bank says monthly credit card statement is the reply of your complain letter.
Many times statements have not come though I am depositing my installment every month as I know my responsibility very well.
I had purchased the camera on 22.06.07, logically I have to pay installment every month before 22nd of every month but I am seeing that due date of installment gets reduced every month and now it has come from 22 to 21 to 20 to 19 to 18 to 17. What is this calculation? Because this reason I get delayed in giving my installment for 1-2 days.
I have asked to give me the statement mentioning cheque no, cheque date, cheque amount and deposited date but customer care refused to give me the same. As right for information act the bank should provide me such statement so that if require I can to talk to bank officials with reference to that.
Since bank has not answered my complain by mail dated 11.05.08, I requested customer care to settle my account by putting 11.05.08 as cut off date for settlement of dues. The customer care has refused to do the same.
I have asked customer care to give me the mail id of higher official to whom I can talk with in this matter, the customer care didn't provide the same to me.
The bank is forcing me to become an defaulter that too in the event where I am paying my installments regularly every month. If bank's stand is not going to change, then I have no option other than I pay my balance installment in one glance. As per my record I have paid installment up to sep'08. Also if bank feels they are free to spoil by credit history. I still expect that my bank will come with an amicable solution and the solution will be definately favorable to its gold card customer.
Pl reply asap.
Best Regards
Samit Panchal
M - 9909017469
cc to Grahak Shuraksa
>>> "ICICI Bank Customer Care" 09/18/08 12:44 PM >>>
Dear Mr. Panchal,
According to our telephonic conversation today, we regret our inability to reverse the financial charges levied in your credit card statement.
The total balance outstanding of your statement dated August 28 is Rs.3179.42 and minimum amount due is Rs.1030.00.
The due date of the above statement is immediate.
Please Note: At ICICI Bank, we believe in providing the best of services to our customers. Our services model helps us resolve your concerns to your satisfaction.
Help us serve you better by using preferred channels: 24-hour Customer Care OR ‘E-mail Us’ option at our website, www.icicibank.com.
Sincerely,
Manoj Thomas
Customer Service Executive
ICICI Bank Limited.
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: Samit Panchal ([email protected])
Date: Tuesday, September 16 08:53 AM
To: [email protected] ([email protected])
Subject: RE: Fwd: Credit card grieavance
My mobile no is 9909017469
rgds
>>> "ICICI Bank Customer Care" 09/15/08 4:23 PM >>>
Dear Mr. Panchal,
We tried to contact you but could not establish the contact.
We request you to confirm your mobile number for further assistance.
Please Note: At ICICI Bank, we believe in providing the best of services to our customers. Our services model helps us resolve your concerns to your satisfaction.
Help us serve you better by using preferred channels: 24-hour Customer Care OR ‘E-mail Us’ option at our website, www.icicibank.com.
Sincerely,
Manoj Thomas
Customer Service Executive
ICICI Bank Limited.
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: Samit Panchal ([email protected])
Date: Monday, September 15 09:45 AM
To: [email protected] ([email protected])
Subject: Fwd: Credit card grieavance
To 14.09.09
The ICICI Bank Ltd
P.O. Box No 10099
GPO, Mumbai * 4001 001
Reference:
1. Your letter no cc/28-05/23936 dated 08.04.08
2. My mail to customer care dated 11.05.08 followed by reminder on 24.05.08
3. Your Letter no cc/28-05/23936 dated 06.06.08
Subject: Outstanding amount in credit card no 4477468423516009 due to unethical practices.
Respected Sir,
Pl find the copy of my mail dated 11.05.08 to customer care in regard to outstanding amount against my credit card. I wish to inform that I am regular in paying my installments against the purchase of camera in 0% interest scheme. Three times I delayed to make payment for 7-10 days and once I had also paid the late fee of Rs 350/-. My ICICI Bank has now made outstanding of more than Rs 3000/- towards late fee. One side we are told that we are a gold customer for the bank by issuing a gold card and on the other hand we are forced to feel that the bank is robbing us. From the credit card services point of view the definition of customer in my eyes is now take cust and mar. More apart from that I even didn’t get the reply of my mail dated 11.05.08 from your customer care office. Your customer care call center is absolutely meaningless. He talks like a parrot. Your local banks did not entertain any credit card complains. Such infrastructure of customer care is been made by the bank intentionally so that customer can not do any thing by complaining locally with bank’s branch office resulting in increase in outstanding amount which is the sole purpose of the bank in order to earn more. In other terms the white paper method for robbing the customer. I have used the credit card for the first time for the purchasing of camera in 0% interest and it is unfortunate that bank’s mentions 0% interest in product leaflet if purchased through ICICI credit card but at same time never mentions about the late fee or rules or other hidden charges. I am very much disappointed as the camera, which I purchased in 0% interest scheme, do you feel that one will pay 36% more amount towards late fee or any hidden charges. Also while opening credit cards your representative never talks about the late fees nor negative points or rules about the credit card. They talk only positive points to increase their sales. In fact there is no transparency in the credit card business. More apart from that they just take signature on the blank form. Any way I am very much disappointed and therefore I am surrending my credit card in 4 pieces by dropping the same in drop box at Vallabh Vidyanagar branch. I have made up a mind to not to pay any extra charges, if required I will take this case to your Chairman or Director, Consumer Court, RBI, Finance Ministry and Media. I would also like to see what benefits does my bank give to a gold card customer or what is the mission and quality policy or objectives does my bank have from customer point of view. Is it justified that one side Government of India is waiving the loans of our “Kissan Bhai” and other side my bank ICICI are finding out the unethical ways, methods and means to earn money? Kindly settle my account immediately.
Respectfully
Samit Panchal
10, Saunharikunj Society
Near Ganesh Chowkdi
Anand * 388001
Cc to: ICICI Bank Ltd., Regd office: “Landmark”, Race Course Circle, Vadodara, India
ICICI Bank Ltd, Vallabh Vidynagar Branch, Vallabh Vidyanagar
Encl: Copy of my mail dated 11.05.08
=======================================================
Reminder pl
(24.05.08)
======
Dear Sir
My credi card no is 4477468423516009. I have avail the facility of credit card for the purchase of kodak camera on o% finance sceme. The monthly installment was Rs 417/- for two years. I was not able to pay instalment in time for couple of days for which I had paid Rs 350/- towards the late fee once. Simultaneously again for two months I had delayed in payment for couple of days due to my out station trip and for which again I was charge late fees and I have not paid because when I had purchased the camera on o% finance sceme and also I was not made aware about this late fee transactions during the purchase either by bank throgh leaflets or by shopkeeper. I had delayed in payment of few days only i.e 7-10 days. Due to this little delay I had also given the instalment in advance in order to compensate this little delay on my account. Since it is a o% finance scheme, how late fee can be charged? If anything has to be charged is the interest for the delay period for Rs 417 only. Any how I have paid once and I am not willing to pay further.
I have received a letter from bank (ref no cc/28-03/35868 dated 08.04.08) stating oustanding amount of 1650.71 where as I have completely paid instalments upto April'08. Also your letter says that non-adherence of the same may impact your credit history and we may share this with credit bureaus. In this regard I would request you to kindly wave of my late payment fees and this is possible as it has been done to many cutomers against valid reason, as per the statement of banks represensative in counter. So I once again request you to do the needful.
Secondly I have gold privelage card with good money transactions through savings account, salary account demat account, mutual fund and life term pension policies. Hope looking to my substancial money transactions with your bank, hope my request will be considered.
In case my request is not considered, pl inform me I will pay the full balance amount but not the late fees. Also I have to close my credit card with all money transactions through my accounts like saving, salary, demat, mutual funds, pension plans etc. Also you are free to share this to credit bureaus.
Waiting for your reply pl.
Rgds
Samit Panchal
(11.05.08)
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