I’m writing this letter to you after a high dissatisfaction with the customer care service at ICICI.
I am an ICICI credit card holder. I received a call from ICICI marketing department. The guy who spoke with me introduced himself as a junior manager. He was like enquiring about the delivery of credit card bills. From when the problem started, as I didn’t even requested for a hospital care policy but when they called for the final card delivery confirmation, ICICI executive told me that a pre approved medical policy has been activated in my credit card. But I claimed him that I do not need a policy as I’ve the one already.
But between this conversation in a week I got a message to my mobile as already Rs.15000.00 /- was been deducted for a insurance policy no: 4063/HAP/04112973/00/000. So I called up ICICI Lombard care to cancel the request for Insurance policy. I raised a cancellation request. My cancellation request no is 711081055. They told me like they would be charging me with Rs 3000 for cancellation of policy as per norms. I told them that this was due to fraudulent activity with a person from ICICI, they told me to speak directly with ICICI care. I called up ICICI care and raised a complaint against this and they redirected me to ICICI Lombard customer support.
Then onwards whenever I called up service executives they are transferring the calls to here and there and they don’t really have a plan to act on my request, they are simply hopeless, useless and no light shown to my request. Hence, they are purely playing a fraudulent role and trying to get me into the trap.
As I’ve already heard about the malfunctioning of ICICI executives but this is my first ever bitter experience with ICICI.
Here, I ask you to take immediate remedy action on this and credit my money back to the card and suggest you to take legal action on the executive.
The call I received from: 044 45583424 and the executive name: Viswanth
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