ICICI Lombard
Policy not receicved

I am Amol Debadwar. I have taken ICICI Lombard health policy in december.

Policy started in 30 Dec. But i have not received any policy document. After calling so many times,

they have sent policy on my mail id but not a hard copy of it.

I have received a sms on 4 march that they dispatched the hard copy through Express IT courier on 26 feb (POD 269745018). But still i have not receiced it. When i contacted to to ICICI Lombard Customer care, i got the reply that they dont have express courier contact no.

So how they have dispatched the policy? Also i dont ahve contact no of that courier so taht i can track where my policy got stuck?

Plz help me out.

Thanks

Amol