ICICI Lombard
Complain against illegal deduction of insurance policy premium and cancellation charges

To

The Manager ICICI Bank

Credit Card Division

Subject: Complain against illegal deduction of insurance policy premium and cancellation charges.

R/sir

I had a credit card vide no. Is 4477474425396002 company had deducted an amount of rupees aprox-7500=00.When I enquired about this amount from the call center they told me that I have canceled my insurance policy after 90 days so that this amount had deducted.

But here I want to tell you that I clearly denied for any insurance policy. Some executives try to convince me and at last they told me that if you are not interested please take an insurance policy for your child.

Then I told yes. But your insurance division had denied because my Childs age is below to 5-years. I dont received over statements for that I made a request to the customer care and received three months statements then I see the premium amount are regularly charged then I again made a complain against these charges they had given a cancellation no. 231207186 and assure me that blocked and deducted amount will reveres with in 7 days in my account. Amount is reversed but after deduction of 75% (aprox-7500=00)

Please check your confirmation calls tape I never confirm for policy always denied. For child I confirmed company had denied due to the policy norms. I do not understand why this policy had issue. Please do the needful and reveres above mention amount in my account.

Thanks.

Dated-14-01 Yours faithfully

Sarfraz Ishrat

R/o-5-B-328 Avas vikas hans puram

Naubasta kanpur.