Hi,
I have bought a policy no. 4043/CHC/03381231/00/000 through a agent Name Ms SHOBHANA SINGH sales manger of ICICI Lombard Kolkata office paid through HDFC bank credit card in one time payment option on 13th march. After few days I got all detail like card and other documents with tax saving certificate of Rs.5860. But after 1 month when I got credit card bill there is showing in EMI of 211.39 and 72.07 interest (Which is total about 6500 for 2 years) while I have paid one time payment mode. I contacted to bank they told me this is the fault of ICICI Lombard I request for written proof they have mailed me in written.
After that I contacted to agent Ms SHOBHANA SINGH she told me I would check please give me some time. After 15th days I called her she can’t get reply from the concern team of Lombard. Now I personally contact to Lombard customer care they told me please contact to your bank while my bank was given written document regarding this payment mode. After 25 complain same reply it will take 24 working hours. I waste lot of money and time about 3 months.
After 3months I didn’t get any response then I decide for cancel the policy. So I called to Lombard they were just fooling them saying that it will take 11 days to process. The standard reply that they have. Whenever you call, they say 11 days and that 11th day will never come for them. So I was personally following it up. After 10 complain I got a call from there ICICI Lombard cancellation team they ask the reason for cancellation I told all history they suggested me for don’t cancel the policy we will solved the problem and transfer the call to cancellation manger Ms. Falguni Thakkar she personally talk to me and assure that my problem will solved and give her email id for future contact.
I wait for 15 days but no call or mail got from them once again I called to her she excused me that a check has been dispatched I ask for check number she was not able to give it. After 1 month (total 3 months) I scolding her that Now I am going to file a case as they take customers requests for fun. After this she told me that ok your policy will cancel with in 7 days and you will get refund only 60% because you exceed the full refund limit which was the 3 month from the purchasing date. Now I ask her for please give me all in written because I will file a case against you and Lombard.
After long fight to manager and other I got full refund and canceled the policy but during this I faced very problem.
So Please don’t believe on agent and read the documents carefully before buying a policy. If you get any error in Policy it will never solved or canceled.
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