Grievances Redressal,
Mr. Harshil Mehta, Nodal Officer, ICICI Bank Ltd., C-Serv, Phone Banking, 5th floor, Md. ILLAYAS Khan Estate, Above Music World, Road No. 1, Banjara Hills, Hyderabad-500034.
Sir,
The ICICI Lombard Health Insurance, through their telemarketing, offered to the undersigned cashless health insurance scheme. It was given to understand on telephonic conversation that the undersigned has to pay an amount of Rs.12674/- and this amount will be kept aside from the credit limit against my ICICI Bank Credit Card No. 4477463599678006. It was agreed to deduct the amount in twelve (12) EMIs. Now from the Credit Card Statement dated 29/5, it is seen that an interest of 97.23 along with service tax of Rs.12.02, in addition to 2nd EMI amount of Rs.1017.03 has been charged against the ICICI Lombard Health Cashless Insurance Policy (4034/FPP/03338177/00/000, dated 29/2/08), which is contrary to the discussions held on phone banking marketing of the policy. It was not mentioned during the discussions at the time of sale of policy that interest charges will be addition to EMI amount. This amounts to levying of hidden charges and are not acceptable. The interest plus service charges may kindly be reversed charged for the first and second installment and in future these charges may not be levied and dispensed.
The next grievance is that ICICI Lombard has provided a free health check coupon along with the policy. I made calls at the given numbers 18004258885 and 1800-209-8888 for appointment. But to utter my dismay, the phone went disconnecting time and again without conversation having been completed. Once connection was established and I was informed on phone that appointment will be fixed to the nearest hospital of my residence, empanelled with ICICI Lombard but till date there is no conformation.
Kindly look into the matter, reverse the hidden charges and send a suitable reply.
Thanking you,
Mohan Lal Sidana.
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