I had withdrawn Rs 5000/- on the 8th of june'07 at 20.36 pm vide transaction no sinm3732 2647from the Standard Chartered ATM at Khar (w) station. As I was waiting for the print out of my transaction the money went back into the ATM.I immediately did another transaction sinm 37322648 at 20.37 hrs as I required the cash since I was travelling that evening. My nephew and the security guard on duty were witness to the incident.
I approached my bank (ICICI MIDC branch) who issued me a letter stating thier inability to refund as the same has been approved and claimed by Master card and advised me to contact the bank which operated the ATM ie Standard Chartered inthis case. I approached Standard Chartered bank Santacruz (w) branch who advised me to write a letter to their customer care division in Chennai, there too I met with the same response. All this has happened over the past few months as no bank claims any responsibility. My querry on the "excess cash" at the ATM met with luke warm response from Standard Chartered bank. Iam still awaiting the refund as I confirm I have lost the cash as it went back into the ATM.
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