I am the customer of ICICI Prudential Life insurance since last one year. I got registered for “Life Stage Pension” policy (No.- 07277197) through one of their policy agents. I got enrolled the policy worth 28000/- as premium per year as per planning of my financial goal. But mistakenly agent did initiate the process for yearly premium mode as I directed to him and got my policy register in half yearly mode with the same amount of premium as it became 56000/- per year. I also have not been intimated about the premium by the company or agent, that was due after the 6 months of the registration of the policy as it became the half yearly premium mode policy (Note: Premium was due as I was unaware of the premium mode). Now when I tried to pay the premium on the yearly basis (As I directed to agent at the time of buying the policy) then I came to know that this policy is in inactive mode because the premium is due since last 6 months. I also did not receive any alert from the company or agent through any communication mode for the dormancy of the policy.
I would also like to mention that I have made the request to amend the spelling of my name and address to their customer care and to the same agent also, later on agent assured me that my name and address have been corrected by the company and sooner I would receive the letter from their side. But still my request is not taken care of by customer care and the agent also.
Now I want to convert my premium plan to yearly mode from half yearly mode with the same amount (28000/year) as I planned at the time of enrolment of the policy as per my financial goal.
Please consider my case and do the needful.
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