I had contacted IDBI bank one and a half month back for opening a Demat account. A Sales Executive Mr. Sai Mohan from Hyderabad assisted me saying that it will take 12 working days to open a saving with Dmat account. After giving all the documents with the 5000/- cheque he did not respond for close to 15 days, I had to keep following him up. I had to complain to his manager after which he turned up to me saying that the cheque book will be given to me tomorrow. Even after this I received all the stuff after a week.
Now its been again 10 days since he took all the requirements for demat account but there has been no response from him or a guy from Demat department. this is really frustrating.
Yesterday 19th of May when I called the branch manager and started discussing my issue he started laughing and when asked by me the reason to laugh he told me that " A junior employee might promise 1 crore loan to you but we cannot approve it". The manager level people are unprofessional and in my opinion uneducated, it puts a question mark on the requirement process of IDBI bank. The worst thing was after a talk to the branch manager 2 guys from the Banjara Hills IDBI bank MR. B. Sai Mohan and Srikant (RM) came to my office to have a fight with me for being rude. This was disgusting. The Rm tells me that he speaks to the customer like this and handles them easily since 2 years. My Close to 2 months have been wasted and still I m not having a Demat account. I have some question which IDBI bank should answer:
1. Why did savings account took 25days to open when the documents were correct.
2. If the documents were incorrect how come it got opened in 25 days.
3. I had informed Mr Sai very initially that I have changed my address and have only the office address proof, he promised me that the address will be changed as soon as the account is opened and that all the corrospondance will be done on the new address. Why did this not happen?
4. Rm Mr. Srikant never called. How come he is saying so, if he called me ask him what did I say for all this?
5. I called up IDBI representatives atleast 40 times. Sai did not pick my call. Why?
6. If the address proofs were not sufficient did anyone meet me asking for another proof?
7. Even if he would have called me did anyone come down to my office to collect it?
8. Why did it take 15 days for IDBI to find out that address proof is not sufficient?
9. When the saving account was opened with my citi bank statement taken as address proof, why MR. Sai not use it as the address proof again, when my motive was to go for a demat not a saving?
10. Lastly, how dare MR. Sai and Srikant come to my office to fight with me? So unprofessional behaviour, to be true if it would not have been my office I would have taught them a good lesson.
11. Both of them have given me the form to close the account, but what about the inconvenience I have faced? What about the my 1 month being wasted. Why were the expectation wrongly set?
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