Shri. Bhushan Narasinh Tare
161/B-103, Sri Prastha,
Nallasopara (w) - 401203
Date: 28.09.2008
To
M/s. IDBI Bank Ltd.,
Subject:- 1) New Revised Locker Rent as on 01.04.2008
2) Sudden withdrawal of “Sunday Working” Facility
(My S.B.A/c No. 66210010002440, Locker No.33.)
Dear Sir,
This has reference to Unsigned letter without date, from Branch Manager, Nallasopara, under Ref. No. NSP/189 in connection with Sub. No. 1 above, received by me on 2nd Sept.2008 through courier service.
At the outset, I cannot but express my shock due to sudden exorbitant increase in yearly Rent for the Bank Locker effective from 1st April 08 (but intimated to me after nearly six months) and the service tax thereon @ 12.36%. For ‘A’ type locker I was paying a reasonable Rent of Rs. 425/- per annum which has been now revised to over Rs. 1000/- (incl.of service tax). I do not know the basis for such sudden heavy increase in the locker rent with retrospective effect from 01.04.08 without any prior intimation to the Customers. I feel, this increase of Rent is unreasonable and its unilateral imposition on the Bank’s customers can not be justified. I would, request you to let me know the reasons for this increase in Rent for Bank Lockers.
Further, I had renewed acquisition of my Locker No.33 on 25.03.08 on payment of the Rent at the rate prevailing on that day and it was promptly debited to my S.B.A/c No.2440. I feel, therefore, the sudden upward revision in the Locker rent now decided (vide your letter under reference received on 2nd Sept.) but with retrospective effect from 01.04.08 can not be made applicable to me since I had already paid, in advance the due rent for the entire period of one year from 24.03.08 to 23.04.08. Hence the excess Rent now debited to my S.B.A/c without any prior intimation to me and my consent thereto should be refunded & credited to my said A/c with Nallasopara Branch.
I would request you to clarify the position in this respect.
Incidentally, I may add that I had opened S.B.A/c with Nallasopara Bank, only because the Branch used to be open on Sunday morning, As you know, the residents of such far off Suburb are required to leave home quite early morning for their service etc. and they return home late evening. Thus, they cannot avail of any Bank service except on weekly off viz. Sunday. I leave for my Office at 7.00 AM.and return home earliest at about 8.00 PM. Hence I cannot attend to Bank matters on any day except Sunday. I do not know why your Nallasopara Branch has suddenly withdrawn the “Sunday Working” facility making it impossible for the Customers to visit the Bank without taking leave from Office.
I therefore, request you to consider the problem faced by Bank’s Customer like me and restore the Bank’s working on Sunday morning as before.
For your information, I have already discussed with the Manager, Nallasopara Branch on the aforesaid matters.
Early action in this matter will be highly appreciated.
Thanking you in anticipation.
Yours faithfully,
S/d
(Shri. B.N. Tare)
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