Dear Sir / Madam,
I inform you that your customer excutives are very lazzy fellow, if we will call customer care nos. (9844098440) they are not talking properly and not giving correct information.
Today i have called Customer care excutive regarding 20 paise plan activation purpose.
First time i spoken with Mr. Karthik around 11.00 am (23.03.2009) he has given information i.e. 20 paise offer can activated for 5 nos. for monthly rental is Rs. 15/- per no.,
afterwards i have activated 20 paise plan for One no. it has activated and Rs.15/- is deducted in my balance.
Second time i spoken with Mr. Madan around 3.45 p.m (23.03.2009) he has given information i.e. 20 paise offer can activated for 5 nos. for monthly rental is Rs. 15/- for all 5 nos. and he assure that it is correct whatever Mr. Karthik told that is wrong information, and he told you can activate all 5 nos. for Rs.15/- only chargable to you.
But i concern with my friends they told for one no. activation charge is Rs.15/- only, i didnot activate all 5 nos.
Third time i spoken with Executive his name i forgotten around 4.10 p.m (23.03.2009) he told whatever Mr. Madan told that is wrong inforamation he is new person he doesn't know the plan and all, and he asked sorry for the inconvenience.
Kindly suggest me to whom i have to contact for correct information.
This is not first time problem every time we are facing same problem, in our office we are using around 100 idea connection all are suffering from your customer executives.
Also, i have to inform you that your network problem is very worst if we have to contact any person urgent it is not possible.
Any how i am changing my sim connection to other network. I hope you will take necessary action for this if you will not take any action in future you will loose lot of customer.
Thanking you, I hope you will reply for my e-mail.
Yours faithfully
Mithun Palan
9844611091
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