To,
IDEA Cellular Ltd.,
Mumbai, Maharashtra
Dear sir this is Dinesh Totla from Mumbai, Maharashtra, I purchased 10 postpaid connection (9702298700, 9702298711, 9702298722, 9702298733, 9702298744, 9702298755, 9702298777, 9702298788, 9702298799, 9702098755) of IDEA in the months of October. I purchased that nos. when one of your sales promoter at Mumbai named Sunil (9702333030 / 9702231119) gave me a commitment to give me a Idea Corporate Scheme in which:
Rental Rs. 199/- Per Month
1st 2 Months Rs. 100/- Discount
199 Minute Free talk times per month
199 SMS Free per month
From Idea to Idea within group free
From Idea to Local Mobile Charges will be Rs. 0.30 per minute
From Idea to Local Landline Charges will be Rs. 0.50 per minute
From Idea to STD Landline / Mobile Charges will be Rs. 1.00 per minute
After my first bill. As yours is a well known company so I believe on his commitment and purchased that connection but after one month IDEA denied his commitment. Then I contacted your Sales promoter Mr. Sunil about the same, he told me and promising me that don’t worry I will solve your problem you pay these bills and you will get credit in your next bill, so his promise I pay the bills but I shocked when I get next month bill the same problem in that, then I call your Mr. Sunil and told that if you not solve the problem then I will disconnect the all connection but he is not picking the phone.
I went Idea Franchise and told them about the false commitment made to me, they took my problem into their notice and said that they will fulfill the commitment if it is made so. Although the matter is still pending but I have faith on IDEA Cellular Ltd..
(In this process IDEA will stop my outgoing calls, and I suffer my business from the same and frustrating your calls from your customer care for payment, I told them several times for my problem they took my problem into their notice and said that they will fulfill the commitment if it is made so. Although the matter is still pending ………
Such persons like Sunil are misguiding your customers I have no personal hatred towards that guy but being a reputed company these guys are not sending good message to your customers.
And I now I am moving to consumer court for suffering my business from the same and frustrating your calls from your customer care for payment,
Thanks
Yours cordial
Dinesh Totla
Mumbai
IDEA is worst in service and Customer care. IDEA has got frustrating and 100 % poor / hopeless customer satisfaction strategies. I am not going to continue with the IDEA connection. Others should do the same to teach them a lesson and make them more customers friendly and give the services which they are being paid for.
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