Dear Sir,
I am Amar Bhardwaj working as a Sr. Sales Manager in birla sunlife company and looking after the Citi bank relationship for delhi & ncr. Our company has recently got a corporate tie-up with idea and advice us to switch on to idea so that we people should take the benefit to working with Aditya birla group. I am a Vodafone customer and my monthly billing is not less then 8-10k per month. It was a valued relationship with Vodafone till date I am pretty happy with Vodafone services, now as per the company instructions I have make up a mind to switch to idea. Two of your representative’s (Mahesh Tiwari- 9268744082 & Santosh) come to our office (Citi bank Sec-4, noida) and I have taken a sim from them but I want a number of my choice and they have committed me to give me a option of numbers on the same day so that I can choose a number of my choice. I have having a team strength of 24 Sales executives, who is reporting under me so I have given them so many references and told my team members also to take the same connection so that we in-between talk free & frequently. My lot of team member taken connections also on my advice and rest are still thinking to switch. But it was shocking to see that I didn’t got any cal from them and second day when I check my sim, it was activated and they people activate a number by their own choice. If they didn’t fulfill their commitments then why they do..?? When I called them and tell them the same then nobody is responding, nobody answered me, nobody even listened me. This is how your representative treats your customers. When I told them I am going to complaint against them they said “Do whatever you won’t, it doesn’t affect us”. Once I got a cal from a concern department they said that I have to pay Rs. 500 to change my number otherwise it won’t be changed. My question is “why a customer pay when your representative selling your connections by force and getting activated by their own choice”. Even I have filled my application on my own and opt my residence address as my billing address but here again your representative show their smartness and change my billing address to my company. How can anybody make changes on my application form? I got Mahesh tiwari’s senior (Rishi Pandey- 9891999001) number from santosh but he was maintain his tradition and misbehave me very badly, even I am shamed to inform you that your staff abused also over to his cell phone when I called him up, I request him “N” number of time but they people don’t bother. My question is to you that “How can anybody rely on a company who has a these kind of staff, who don’t want customer for their company”. This is the first impression I got from idea side, I don’t want to comment on that what will happen later on, if I start a relationship, because I don’t have an idea that how many Rishi Pandey & Mahesh Tiwari idea have……!!!
What I want:
A) I want a strict action will be initiated against these above mention two employees. I just want to make them learn that what customer can do, because I still believe that may be some wrong people will work in the company but company was not wrong & they want the customers and respect the customers. Kindly teach them a lesson so that in future in their career they will not do this with anyone.
B) Kindly advice me what to do to change my number or send somebody who is good enough in customer relationship and reliable also so that I can take a connection.
Kindly resolve these quarries or advice me what to do. Should I go to the consumer court or highlight this chapter in media. Your quick action will be appreciable.
Waiting for a hearing from your side…………………………!!
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