I have made an easy recharge of Rs 36 through a dealer for free Idea To Idea minutes. The dealer showed me the message that recharge was successful. I was assured that the recharge was successful and I gave him Rs 36. But when I checked my phone when I reached home, I found that there was no msg on my phone about any recharge. When I contacted cust. care at 4444, they told me that there was no recharge of 36 and I have to contact the dealer about this. And when I contacted back the dealer he told me that the "Particular Sms" was deleted and didn't return my money. I know it is not the fault of dealer coz I have checked on the dealer's mobile that the recharge was successful by IDEA I again contacted 4444, but I was duped by the inefficient and most irresponsible customer service. This is not the first time I faced this problem. This a new way of scamming people by IDEA prepaid. I know that Rs 36 is such a small amount but my concern is that this a very bad practice adopted by IDEA for ripping off people.
Remember IDEA management, due to such type of your inefficient services and a very bad and untrained customer care, you are totally unable to compete with Airtel and vodafone.
I am not giving my cell number because I know that there is no benefit of doing this because I know IDEA management never read this forum. I have written all this to make people aware about the scammers IDEA.
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