Kind Attention: Customer Grievance Officer - IOCL (Indane)
Dear Sir,
I would like to bring to your notice that I was recently transfered to Chandigarh by my Company on 1st May. I took a rented accomdation in Sec-69, Mohali. on 15th May I applied for a New Gas Connection with your Indane Distributor here in Mohali, M/s Chahal Gas Service, SCO 543, 1st Floor, Sector - 70, Mohali (Ph: 0172-2228393, 2227955, 2225450) giving them all necessary documents including the an affidavit from the Local Court stating that I don't have any gas connection in my name in the past. As never required one as before moving to Chandigarh I was staying at my parent's house so the Gas connection there was in my father's name. Anyways after applying I was given a waiting no. 477 by M/s Chahal Gas Service and told me that I have to minimum wait for 2 months (60 days) to get the connection. I was in a fix and at that moment my landlord out of generosity gave his one spare cylinder to use as he had a double connection, so to get my kitchen going I used his cylinder and bought a cooking burner ISI marked from the Local Market. And, after such along wait on 13th July I got to know from M/s Chahal Gas Service that my waiting no. has come and asked me to come and make they necessary payment. When I went to their office they told me that it is as per IOCL regulations that I also have to buy the Cooking Burner provided by them along with the cylinder to which I objected. They turned me down saying if I don't buy the Burner they cannot give me the connection. So nowhere to go I called your Local Customer Service Cell at Chandigarh 0172-2780568 where the executive told me that I can buy the Burner from any place of my choice and the duty of the Distributor is to come and check whether its is ISI marked or not. When I went again to M/s Chahal Gas Service with this piece of information, they told me that they cannot help me with a new connection until and unless I agree to buy the Gas Burner.
I would be grateful to you if someone or the officer in charge can answer me regarding the same or show me if any way around this as there is no point getting to Gas Burner into my kitchen.
Please Help!!
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