I Sanjib Chaudhary & my wife have boarded train no. 3287 from Bilaspur Jn (BSP) to Hatidha Jn (HTZ) on 09.11.2008 with a confirm ticket 2nd AC ticket. But after boarding, it was told by TT that we have been adjusted in 3rd AC coach due to unavailability of bearth in 2nd AC. Accordingly we got adjusted in 3rd AC and TT has made a certificate for refund of difference amount of 2nd AC w.r.t 3rd AC and asked to collect refund amount from HTZ Jn.
Accordingly after reaching HTZ Jn. at 05:00 AM, I approached ticket counter to collect my refund money but as per then it can only be collected after opening of reservation counter after 08:00AM. So I went home which is 35 KM away from HTZ Jn. Again I came back at 09:00 AM to collect my refund amount and produced my ticket & certificated issued by TT, but at reservation counter they refused to refund the same and told that we don’t known about this. Then I approached Station Master, he also told the same thing. After this harassment I came back from HTZ Jn. without getting my refund amount.
This is really painful and shocking for me that in the same organization there is such a wide gap of understanding and lack of knowledge of rules. I am working as an executive in Indian Oil Corporation Ltd., which is multi locational and this type of gap is never seen in our company.
Enclosed: Scanned copy of
1.Ticket. (No. 21943608, PNR No. 641-8327335)
2. Certificate issued by TT (No. 231067)
With warm regards
Sanjib Chaudhary
Address: B-77, Refinery Township
Begusarai, Bihar, PIN: 851117
Ph No. 06243-274759, 275745, 09939657660
FAX: 06243
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