Indian Railways
Irresponsibility of Indian Railways (lack of communication)

I have booked my ticket with PNR number #4310819960 on 21st of last month for the Train Number#8048 from KURNOOL (KRNT) to KACHEGUDA (KCG), Journey date will be on 05/10 and my seat numbers are S10:41, 42 and 45

But unfortunately, This train has not come on 05 oct to kurnool.

And I heard that for this train 8048 there is no route via kurnool and they will attach the coach (Usually S10) which should go hyderabad to another train#7604 in Dhone Junction.

We have waited to catch that train in Kurnool, but unfortunately that coach (S10) not attached in Dhone Junction.

Now what my question is how will issue the ticket with the train 8048 to kurnool passengers and attach that coach to another train without any intimation to passangers. If that is official thing why did not attach the coach this time.

I want to know what is your process on this, if there is a mistake from your side do I need to go to consumer forum to claim this or if the train has not come on that perticular day why did not you refund my money till now. Is there any process to get my money back.

We have faced so much problem on that day with my family and children.

Need your quick responce for this.