Indiatimes Shopping
Payment Taken order not delivered Twice

Hi,

I made a purchas of vouchers from Indiatimes. Though the payment was clear still order was not delivered in 15days when I called up they said they require further 2 days to investigate but even after that no success. Just received call that we are issuing a Cift Card to you of same amout. My payment was lost and I didn't received my cash, as they said its against our policy. Second time again the same has been repeated, payment taken order not delivered in time. This time I their gift card.

Please suggest what action can be taken against Indiatimes Shooping in this regards.

Thanks

Nitin