Dear sirs,
this is regarding INDIA TODAY's 1-year subscription where they promise offers of a travel kit and encyclopedia CDs as gifts. but after making a purchase they have very poor response to their customers in delivering the gifts. even that they don't communicate with when there is a shortage of stock, unless enquired.it is almost 5 months from the time of purchase but gifts are not yet received. they promise only 8/10 weeks for delivery of the gifts. kindly go through the e-mails from both sides and please see how they cheat on their customers telling this and that. i am exahusted sending them mails and now repent for purchashing this magazine on a false promise.
sushanta kabir dutta
shillong-22, meghalaya
Dear Mr. Sushanta,
This is with reference to your e-mail.
We apologize for inordinate delay in the delivery of the free gift. The stocks of the said gift "BAG BRITANICA CD" had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 3-4 weeks and you will be receiving it after that.
We assure you that all possible care shall be taken from our end to deliver you r s ubscription gift.
Please feel free to contact us at 1800 1800 100 / 0120 2479900 for any further assistance/clarification.
Assuring you of our best possible services, always.
Regards
Abhijeet
Executive - Customer Care
Please quote your Subscription Number ITE1869095 or Case Id 2250523 in all future correspondence.
&--Original Message&--
From: sushanta dutta [mailto: [email protected]]
Sent: Tuesday, January 20 15:45
To: WECARE
Subject: RE: regarding purchase order ITE-WEB-080922-91152 .
Dea r s ir,
please read your own mail to me sent once upon a time, and reply for not yet delivering the "fabulous gifts " you promise to attract your customers. this is really very disappointing to receive such things from your end. At least tell me the reason why you "lie" this way?
SUSHANTA KABIR DUTTA
Dept of ECE, School of technology
NEHU, Shillong, meghalay
& On Fri, 10/17/08, WECARE wrote:
> From: WECARE
> Subject: RE: regarding purchase order ITE-WEB-080922-91152 .
> To: "'[email protected]'"
> Date: Friday, October 17, 4:32 PM
> Dear Mr. Sushanta,
>
>
>
> This is with reference to your e-mail.
>
>
> We would like to inform you that the gift is dispatched
> within 8-10 weeks after the commencement of the
> subscription. Hence the gift "BAG BRITANICA CD"
> shall reach you in the stipulated period of time.
>
> At the outset, please accept ou r s incerest apologies for
> all the inconvenience caused to you due to the irregular
> receipt of your magazines. We have taken a note of your
> grievance; and will strongly take up the matter with the
> Postal authorities.
>
> We are sending you the replacement copy of 20th of October
> '08' missed issues which shall be delivered to you
> within 7-8 working days. Kindly confirm the receipt of the
> same.
>
>
>
>
>
> Please feel free to contact us for any further
> assistance/clarification.
>
>
>
> Assuring you of our best possible services, always.
>
>
>
> Regards
>
>
>
> Abhijeet
>
>
>
> Executive - Customer Care
>
>
>
> Please quote you r s ubscription number ITE1869095 and case
> id 2199285 for the future interactions.
>
>
>
>
>
>
>
>
>
> &--Original Message&--
> From: sushanta dutta [mailto: [email protected]]
> Sent: Friday, October 17 3:17 PM
> To: WECARE
> Subject: regarding purchase order ITE-WEB-080922-91152 .
>
>
>
>
>
> Dea r s ir,
>
>
>
> I had with you an one yea r s ubscription order bearing
> number ITE-WEB-080922-91152 . I have received one copy of
> the India Today. but the gift of a travel kit was supposed
> to be sent alongwith, which I didn't receive. please let
> me know why i have not yet received that.
>
>
>
> Sushanta Kabir Dutta
>
> ECE dept NEHU, shillong-22
>
> Meghalaya.
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