Below is my saga of the Life Insurance policy, for which I have been waiting for a refund... I hope after this I would get my refund of INR 25 thousand...
Below is the copy of email that I have been forwarding to your [email protected] mail box from the last four months for like 20 times or more and not got a response yet.. I have been in touch with an agent over the phone and
My name is Supriya and I have had a policy with yourselves the last year for INR. 25, 000 (INR 25 Thousand only) and the policy number being : *******.
This policy was made thro an agent who called herself Radha.. Her husband was the means of correspondence and he told me that I would have to pay premiums for 3 years... and got my signatures for the papers.. however, when I received the policy documents and the paper works, I saw to my surprise that I had to pay premiums of INR 25 thousand for 18 years, which I could not have afforded. I immediately called your help desk team within 2-3 days of me receiving the policy documents and told them that I was not happy with the deal of the policy and decided that I would cancel it. Your agent told me that I would have to send an email as I was hurrying out of the country and promised me that I would receive a refund of the whole amount paid towards the policy as I was within 30days. I did what the agent told me to and left the country immediately in July. The only reason that I could not chase the case for the refund is that I have been out of the country since then and would be away till Nov this year. But I always hoped that my money is with safe hands and that I would get my refund soon. However iironically there was a mailer back to my address in Bangalore, which said that I would have to pay my premium for the policy which I believed was cancelled and been refunded.. I did get in touch with an agent who called himself Keshav Murthy, his email address being [email protected] he made false promises about getting the refund within 15 days on May 28th and till time has not got back to me positively.. My repeated international calls to him went a waste after one day he told me that I would have to get in touch with the agent again.. I know that the agent would not help me as all she wants is her commission with my premiums paid... I am disgusted that a bank like ING Vysya could actually treat a customer this way.. I have been getting reminders on my Indian address about the payment of the premium with interest... All I seek is justice and a repayment of the full amount with interest...
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